PRIVACY STATEMENT
BOWEN GREEN HYDROGEN Pty Ltd, will comply with the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles when handling your personal information.
Protecting your personal information is important to BOWEN GREEN HYDROGEN, and the following is a statement of how BOWEN GREEN HYDROGEN collects, holds, uses and discloses your personal information.
What is personal information?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. In the course of providing its services and carrying out its functions and activities, BOWEN GREEN HYDROGEN may collect your personal information.
INFORMATION COLLECTED
Generally, the kinds of personal information BOWEN GREEN HYDROGEN may collect are:
general contact and identification information such as name, address, telephone number, email address, facsimile number;
computer or device IP address and geographic location;
device and browser version and capabilities;
advertising interests and associated demographics; and
other information relevant in the circumstances.
HOW BOWEN GREEN HYDROGEN COLLECTS PERSONAL INFORMATION
Generally, the BOWEN GREEN HYDROGEN collects your personal information directly from you, through the completion of a manual or online form, interaction or exchange in person or by way of telephone, facsimile, email, post, or through the use of the BOWEN GREEN HYDROGEN website.
For example, personal information may be collected when you:
submit any messages or comments via the website inquiry form or an email; or
browse through material made available on the website.
There may be occasions when the BOWEN GREEN HYDROGEN collects your personal information from other sources such as an information services provider, search engine or online advertiser.
Generally, BOWEN GREEN HYDROGEN will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you or if you consent or it is otherwise required by law.
PURPOSES FOR USE OF PERSONAL INFORMATION
BOWEN GREEN HYDROGEN collects, holds, uses and discloses your personal information where it is reasonably necessary for one or more of BOWEN GREEN HYDROGEN's functions or activities, including:
the provision of the BOWEN GREEN HYDROGEN's services;
in connection with the engagement of contractors or contracting with suppliers;
for operational functions associated with the management of employees and contractors;
for administrative and business management purposes;
for marketing purposes and to identify and inform you of products or services that may be of interest to you; and
any other legal requirement.
BOWEN GREEN HYDROGEN may also use your personal information for purposes related to the above purposes and for which you would reasonably expect BOWEN GREEN HYDROGEN to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.
Where personal information is used or disclosed, BOWEN GREEN HYDROGEN takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed.
You are under no obligation to provide your personal information to the BOWEN GREEN HYDROGEN. However, without certain information from you, BOWEN GREEN HYDROGEN may not be able to provide its services to you.
Website and cookies
You can generally visit BOWEN GREEN HYDROGEN's website without revealing personal information unless you choose to provide the information to BOWEN GREEN HYDROGEN. The information we collect depends upon what you do when visiting the site.
BOWEN GREEN HYDROGEN's website may contain links to other sites. BOWEN GREEN HYDROGEN is not responsible for the content and the privacy practices of other websites and encourages you to examine each site's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.
BOWEN GREEN HYDROGEN's website may use cookies which are small pieces of information sent by the website and stored by a browser on a computer through which the website is accessed. Cookies are used to collect information on how our website is used, and to enable us to make visits easier, faster and more productive.
Cookies do not contain personal information but enable BOWEN GREEN HYDROGEN to recognise your browser. This information does not identify any individual, but it does identify your computer.
Cookies are optional for the user and your browser can be set either not to accept cookies or to prompt you to accept them or not case by case.
DISCLOSURE OF INFORMATION
BOWEN GREEN HYDROGEN discloses your personal information for the purposes for which it is collected. This may include disclosing your personal information to:
agents or contractors acting on BOWEN GREEN HYDROGEN's behalf;
third party service providers, contractors and suppliers, including parties to whom BOWEN GREEN HYDROGEN has outsourced various functions or engaged to perform administrative or other business management functions such as:
services of printing and posting related information;
data and records storage services;
information technology services;
marketing, marketing research, website development and usage services in relation to services; and
related bodies corporate and other related entities of BOWEN GREEN HYDROGEN;
regulatory authorities and government agencies, and otherwise as required by law or court/tribunal order; and
any other entity, with your consent, or to whom disclosure is required or authorised by law.
OVERSEAS DISCLOSURE
BOWEN GREEN HYDROGEN may disclose personal information to overseas-based cloud service providers for data storage purposes.
Overseas recipients of information may have different privacy and data protection standards. However, before disclosing any personal information to an overseas recipient, BOWEN GREEN HYDROGEN will take reasonable steps in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme, unless the disclosure is consented to by the relevant individual or otherwise required or permitted by law.
SECURITY OF YOUR PERSONAL INFORMATION
BOWEN GREEN HYDROGEN takes reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. Personal information received by BOWEN GREEN HYDROGEN is held securely, either in electronic files on BOWEN GREEN HYDROGEN's computer systems or in physical files stored at BOWEN GREEN HYDROGEN's premises. BOWEN GREEN HYDROGEN takes reasonable steps to protect all personal information it holds by using necessary technology (e.g. firewalls) and systems.
Once your personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it, unless BOWEN GREEN HYDROGEN is otherwise required or authorised by law to retain the information.
There may be risks associated when you transfer personal information to us from other Internet facilities or by email, and using e-mail and the Internet may not always be successful or secure. We cannot be held responsible for the security or confidentiality of any information sent to us by e-mail or over the Internet.
YOUR RIGHTS OF ACCESS AND CORRECTION
BOWEN GREEN HYDROGEN takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by BOWEN GREEN HYDROGEN. If at any time you would like to access or correct the personal information that the Bowen Pipeline Company holds about you, please contact BOWEN GREEN HYDROGEN on the details set out below.
BOWEN GREEN HYDROGEN will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
To obtain access to your personal information:
you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
BOWEN GREEN HYDROGEN requests that you be reasonably specific about the information you require; and
BOWEN GREEN HYDROGEN may charge you a reasonable administration fee, which reflects the cost to the BOWEN GREEN HYDROGEN, for providing access in accordance with your request.
If BOWEN GREEN HYDROGEN refuses your request to access or correct your personal information, BOWEN GREEN HYDROGEN will provide you with written reasons for the refusal and details of complaint mechanisms. BOWEN GREEN HYDROGEN will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of BOWEN GREEN HYDROGEN.
BOWEN GREEN HYDROGEN will endeavour to respond to your request to access or correct your personal information within a reasonable period.
ENQUIRIES
You can contact BOWEN GREEN HYDROGEN at any time if you would like details of personal information we may hold about you, if you would like us to update or correct that information, or to opt out of marketing communications. You may contact BOWEN GREEN HYDROGEN by writing to the following address:
BOWEN GREEN HYDROGEN
Suite 1, Level1
468 Kingsford Smith Drive
Hamilton, QLD 4007
OR CONTACT US
If you have questions about this Privacy Statement you can contact BOWEN GREEN HYDROGEN as indicated above.
PRIVACY COMPLAINTS
Please direct privacy complaints to BOWEN GREEN HYDROGEN at the address provided above. We take complaints about privacy concerns seriously. BOWEN GREEN HYDROGEN will look into the matters raised promptly and respond to you directly once inquiries have been made into your complaint.
If you are not satisfied with our response to your complaint, you may refer your complaint to the Office of the Information Commissioner (OAIC) by contacting the OAIC inquiries line on 1300 363 992 or see the OAIC website at www.oaic.gov.au